Terms and Conditions

Terms & Conditions

By purchasing an Iris and Dora Designs product you will be deemed to have read, understood and agreed these Terms and Conditions.

Every care has been taken to ensure that descriptions, specifications and colours are a realistic representation of the actual product. Slight variations may occur in shape, size and colour, however, due to the hand-made nature of the products.

Prices and availability information are subject to change without notice.

We take great care to ensure goods are properly packaged before posting, and so we cannot be held responsible for any damage to goods once they have left us.

None of these Terms and Conditions affect your statutory rights as a consumer.

Many of our products are made on demand. We aim to dispatch ready-made products within 5-7 days, though bespoke items can take up to 30 days to produce. If you are ordering for a special occasion, please let us know the date and we will do our utmost to meet your requirements. We cannot be held responsible for late delivery due to third parties or other factors such as weather. If you have not received your goods within 7 days of the dispatch advice please let us know, so that we may process a claim and arrange replacement if necessary. Please note all our designs are copyright.

Returns

If you are unhappy with your Iris and Dora Designs products, you may return them within 8 days and we will refund you the cost of the goods.

To qualify for a refund, returned products must be in their original packaging and in a saleable condition. When returning goods, you are responsible for all postage costs. We recommend you obtain proof of posting. We cannot refund or replace goods that are lost in the post on their way back to us, and we cannot be held responsible for any loss or damage to them.

If your goods are not what you specifically ordered, please call us within 24 hours and we will endeavour to replace them. We apologise but any individual commissions can not be returned so please make sure you give us all the information you think we need.

Your Privacy

Iris and Dora Designs is very conscious of the need to protect your privacy. Your personal details will be used only:

To process your orders

To help improve the website and its services to you

To advise you of new products or special offers that may be of interest to you.

All personal information is confidential and will be kept on a secure server. Iris and Dora Designs will fully comply with all applicable Guernsey and UK Data Protection laws. We will not release your personal information to any company for mailing or marketing purposes. If you do not wish to be contacted by us about products, promotions or special offers we feel may be of interest to you, email us on irisanddora@gmail.com.